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18 Sep 2024

Macrium Reflect X: What It Means for Recent and New Reflect 8 Customers

With the recent launch of Reflect X, you might be wondering what this means if you've recently purchased Reflect 8.

Here's what you need to know about your options, whether you're a business or home user:

 

For Business Customers

I bought Reflect 8 after April 1st 2024, what happens to me after the launch of Reflect X?

Firstly, if you want to continue using Macrium Reflect 8, you can (whether you have an annual plan or a one-time license). However, you also have options.

I purchased an annual plan

One advantage of the annual plan is that you can always access the latest version. You can upgrade anytime during your active subscription or remain on Reflect 8. Support will continue for the product's life (we will continue to support Reflect 8 with system-critical updates and fixes for one year after the release of Reflect X).

I purchased a one-time license

If you purchased on or after April 1st, 2024, you have two options;

  • Continue using Reflect 8 for as long as you want. You will continue to have support aligned to your active Support & Maintenance agreement.
  • Trade in (your existing license will be deactivated after your new license is activated) your one-time license and receive a 3-year Annual Plan at no extra cost. Plan start dates are prorated to the end of the current Support & Maintenance period, but access to Reflect X is immediate.

However, even without a license, Reflect always allows you to restore/recover your data (you won’t be able to make new backups). We’ve also made your backup files open-source - it’s your data and you own it.

Business users have 6 months from the launch of Reflect X to decide which option suits them best.

 

For business users that purchased before April 1st 2024

If you purchased a Reflect 8 perpetual license before April 1, 2024 and have active Support & Maintenance, you are eligible for 33% off on 1, 3, and 5 Year Annual Plans. You will get immediate access to Reflect X and your subscription start dates will be pro-rated to the end of your current Support & Maintenance period. This offer is valid until September 30th 2025.

LTSC edition: Alternatively, you can stay on Reflect 8 and migrate to our Long Term Servicing Channel (LTSC) edition and get a free upgrade when the new LTSC edition becomes available.

For Business users on V6, V7, V8 out of support: We are offering 33% off on 1, 3, and 5 Year Annual Plans. This offer is valid until March 31st 2025.

 

For Home Customers

I just purchased Reflect 8 and didn't know there would be a new release.

Firstly, if you want to continue using Macrium Reflect 8, you can (whether you have an annual plan or a one-time license). However, you also have options:

I purchased an annual plan

One advantage of the annual plan is that you can always access the latest version. You can upgrade anytime during your active subscription or remain on Reflect 8. Support will continue for the product's life (we will continue to provide technical support for Reflect 8 until further notice, with system-critical updates and fixes guaranteed for one year after the release of Reflect X).

I purchased a one-time license

If you purchased on or after July 1st, 2024, you have three options;

  • Continue using Reflect 8 for as long as you want. You will continue to have access to 12 months technical support from the date you bought the licenses.
  • Trade in (your existing license will be deactivated after your new license is activated) your one-time license (which has one year of support from the date of purchase) and receive a 3-year Annual Plan at no extra cost. Macrium may make loyalty offers available at the end of your 3-year term. However, even without a license, Reflect always allows you to restore/recover your data (you won’t be able to make new backups). We’ve also made your backup files open-source - it’s your data and you own it.
  • NEW: Trade in (your existing license will be deactivated after your new license is activated) your one-time license (which has one year support from the date of purchase) and receive 50% off the normal annual plan price for life (must turn on auto-renew and not allow the license to expire/lapse).

Home users have 6 months from the launch of Reflect X to decide which option suits them best. Step-by-step instructions to obtain either option from the grace period will be published this week.

 

For Reflect Home users who purchased V8 before July 1, 2024:

You are eligible for two options. The first option is 50% off Annual plans for life. Option 2 is our “Better than Black Friday 2024 Offer:” 3 years for the price of 2:

If you choose 50% off annual plans for life, you will have to trade in your current Reflect Home V8 license.

If you choose 3 years for the price of 2, you can keep your Reflect Home V8 license. This amount must be paid up front and at the end of the plan, customers may renew based on offers available at the time (or return to your one-time license.)

For Home V6 & V7: We are offering 3 years for the price of two. This amount must be paid up front and at the end of the plan, customers may renew based on offers available at the time (or return to your one-time license.)This offer ends March 31st 2025.

 

How do I upgrade?

For more information on how to upgrade and what offers are available to you, click here. to see a blog that simply allows you to see which offers are available.

If you already know what offer you would like, please "Check Updates" within Macrium Reflect or click here.

More Questions?

For more detailed information and answers to frequently asked questions, check out our FAQ section. If you have specific questions about your license or the transition to Reflect X, our support team is ready to help.

To find out more about Reflect X, visit our hub.

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