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Macrium Product Support Policy
For Current and Legacy Versions of Reflect
Macrium is pleased to offer three stages of product support.
Stage 1:
Current Support begins from the release date and lasts until the next full product version is released. For example, Reflect 8 to Reflect 9. The entirety of our customer support services are available during this stage.
Stage 2:
Extended Support begins when the Current Support stage ends and lasts for a specific duration. Typically, this is one full year. During this stage, customer support services are limited.
Stage 3:
Self-Service Support remains available indefinitely after the Extended Support stage ends. This includes the Knowledge Base, technical documentation, version-specific forum, and other resources to help customers resolve common issues for themselves.
Type of Support | Current | Extended | Self-Service |
|---|---|---|---|
Product documentation, Knowledge Base articles, and forum |  | | |
Full service Macrium support, including product updates for critical security and functional bugs, and compatibility issues introduced by Windows updates. | | | |
Releases to maintain platform compatibility | | | |
Product updates, including new features, improved OS support, security, and other functionality improvements and/or fixes | | ||
Complimentary access to the Macrium customer support team (for first year) | |
Support Status of Macrium Reflect
Macrium reserves the right to make changes to this Support Policy. It is intended exclusively for customers who have purchased a Macrium product and isn't applicable to third-party products. The support status of current and legacy versions will be updated to reflect any changes.
Product | Released | Extended Support Start Date | Extended Support End Date |
|---|---|---|---|
Reflect 8 | 18 May 2021 | Reflect 9 release | Reflect 9 release + 1 year |
Reflect 7 | 26 Feb 2017 | 18 May 2021 | 18 Jun 2022 |
Reflect 6 | 16 Feb 2015 | 26 Feb 2017 | 26 Feb 2018 |
Reflect 5 | 1 Jun 2011 | 16 Feb 2015 | 16 Feb 2016 |
Support Status of Macrium Site Manager
Macrium reserves the right to make changes to this Support Policy. It is intended exclusively for customers who have purchased a Macrium product and isn't applicable to third-party products. The support status of current and legacy versions will be updated to reflect any changes.
Product | Released | Extended Support Start Date | Extended Support End Date |
|---|---|---|---|
Site Manager 8 | 26 May 2021 | Site Manager 9 release | Site Manager 9 release + 1 year |
Site Manager 7 | 03 Oct 2017 | 26 May 2021 | 26 Jun 2022 |
CMC 6 | 21 Oct 2016 | 03 Oct 2017 | 03 Oct 2018 |
Macrium Reflect Free Product - End Of Life (EOL)
Macrium Reflect Free v8.0 is the last version to receive feature, compatibility or bug fix updates.
Will future security vulnerabilities be fixed?
Yes, security patches will still be provided until 1st January 2024. After that date we will no longer provide any changes to the v8 Free code base.
Can I continue to use Macrium Reflect Free?
Yes, you can continue to use the software in perpetuity, your license to use the software is unaffected.
Will Macrium Reflect Free have any new features or updates for future Windows versions?
Macrium Reflect Free v8.0 supports Windows XP SP 3.0 up to, and including, Windows 10 & 11 version 22H2.
There will be no new features or support for later Windows operating system updates.
Note: This notice only applies to Macrium Reflect Free.
