# How Macrium Helped Sysmex America Cut Medical Testing Downtime by 75% 

&nbsp;

_Enhancing patient care through more reliable diagnostic systems_

When it comes to medical testing equipment, downtime isn't just an IT headache - it's a real barrier between patients and the care they need. That's why we're particularly proud of our recent partnership with Sysmex America, where our backup and recovery solutions are helping slash diagnostic equipment downtime and get patients their results faster. 

 &nbsp;

### The Challenge: When Onsite Technical Support Impacts Patient Care 

For [Sysmex America](/sysmex), a global leader in haematology diagnostics, equipment reliability directly impacts healthcare outcomes. Before implementing our solution, their technical support teams faced a significant challenge: when customer systems needed a software restore, technicians had to physically travel to healthcare facilities. 

As Jose Rivera, Vice President of Service and Support at Sysmex America, puts it: "When it comes to recovery and backup operations, the less time our customers have to wait for us to arrive on site to repair a software issue that could be done remotely is in benefit of the customer and also patient care." 

Every minute spent in transit was a minute that critical diagnostic equipment sat idle- and patients waited longer for results that could impact their treatment. 

 &nbsp;

### The Solution: Enter Remote Recovery

This is where Macrium made a meaningful difference. With our backup and recovery technology, Sysmex's technical support teams gained a capability they never had before: the ability to perform secure remote restores. 

"The biggest impact that we've seen so far with Macrium is it gives us the ability to do remote restores, which we never did before," Rivera explains. "Now our TAC agents can actually remotely restore that IPU and get them back up and running in a matter of minutes." 

The result is impressive: hours of potential downtime reduced to minutes. Rather than waiting for a technician to travel to the facility, support teams can now address issues remotely and get critical diagnostic systems back online promptly, minimizing disruption to healthcare operations. 

 &nbsp;

### Security That Doesn't Get in the Way 

Of course, this is healthcare we're talking about. Security and regulatory compliance aren't optional extras - they're non-negotiable requirements, and Sysmex America took this responsibility seriously. 

Ben Boeke, Group Manager of Technical Product Management at Sysmex America, emphasized this priority: "It was important for us in a highly regulated industry to make sure that the backups that were created are safe and secure and stay local at that customer account." 

Our approach checked all these boxes while maintaining ease of use. "Macrium provides that by encrypting their backups, and with the Image Guardian, we're able to ensure that those backups never change over time," notes Boeke. Plus, during their testing phase, Macrium was "the only product that worked across all of our platforms." 

We're proud to have delivered enterprise-grade security that meets Sysmex's rigorous requirements while keeping the solution straightforward for their technical teams. 

 &nbsp;

>"What gave us the confidence in Macrium as our backup solution is it stood out among the rest when we were doing testing. It was the only product that worked across all of our platforms. Along with its ease of use and its quick recovery, it was a no-brainer for us to go with Macrium."

_Ben Boeke, Group Manager Technical Product Management, Sysmex America_

 &nbsp;

### The Numbers Don't Lie 

Let's talk results, because that's what really matters: 

- 50% reduction in labor related to software reimaging issues (already achieved) 
- Projected 75% savings once remote operations are fully implemented 
- Dramatic cuts to equipment downtime for healthcare providers 
- Most importantly: faster diagnostic results for patients 

These aren't just efficiency metrics—they represent real improvements in patient care. Every percentage point of reduced downtime means more patients getting diagnosed and treated without unnecessary delays. 

What's more, this enhanced capability provides what Rivera describes as "a competitive edge" for Sysmex in the medical diagnostics market, where equipment reliability directly impacts both customer satisfaction and patient outcomes. 

 &nbsp;

### What It All Means 

For Sysmex America, this partnership has strengthened their reputation for world-class service and reinforced their commitment to patient-centered care. For us at Macrium, it's a powerful demonstration of how our technology performs in truly mission-critical environments where reliability isn't just desirable - it's essential. 

Rivera puts it perfectly: "I would definitely recommend Macrium to others mainly because of the win-win. Win for the customer because they reduce downtime, win for us because we can reduce our cost." 

And Boeke's assessment? Simple and to the point: "The company is great to work with, the product's easy to use, and it works." 

In healthcare technology, finding solutions that combine simplicity with powerful capabilities makes all the difference. 

&nbsp;

### Watch the Sysmex Case Study

Want to see the full story in action? Watch the complete [Sysmex](/sysmex) case study video to hear directly from Jose Rivera and Ben Boeke about how they're enhancing patient care through more reliable medical testing with Macrium. 

YOUTUBE_VIDEO=https://www.youtube.com/embed/Gj500zUXP-w

&nbsp;

If you're interested in learning how Macrium's backup, recovery, and deployment solutions could help your organization minimize downtime and achieve business resilience, [get in touch with our team today](/contact). 

sysmex-macrium-case-study

Discover how Sysmex America revolutionized their technical support with Macrium's remote recovery solution, cutting equipment downtime from hours to minutes and improving patient care while maintaining strict healthcare security standards.

How Macrium's Backup and Recovery Solution Reduced Downtime for Sysmex America | Case Study

When it comes to medical testing equipment, downtime isn't just an IT headache - it's a real barrier between patients and the care they need. That's why we're particularly proud of our recent partnership with Sysmex America, where our backup and recovery solutions are helping slash diagnostic equipment downtime and get patients their results faster. 

Case Study: How Sysmex Reduced Downtime and Improved Patient Care with Macrium

# Backup and Recovery Best Practice in OT (Operational Technology)

With manufacturing environments facing ever-increasing pressure to minimise downtime and maximise efficiency, getting imaging and deployment right has never been more crucial. Last June, our webinar "Imaging and Deployment Best Practice in Manufacturing" brought together our Global VP of Sales, Ari Novikoff, and Reid Schneider, Hardware and Applications Delivery Manager at Husco, for a deep dive into real-world OT backup and recovery. The conversation was packed with such practical insights that we thought it deserved another moment in the spotlight. 


&nbsp;
 

**Missed the original webinar? You can watch it on-demand [here.](https://info.macrium.com/webinar-imaging-deployment-best-practice-manufacturing)**

&nbsp;

## The Manufacturing Challenge 

Manufacturing environments come with their own distinct set of IT challenges. Even with the strongest modernisation initiatives, legacy systems often need to remain in place for various critical reasons - whether it's specialised equipment that only works with older software versions, compliance requirements that mandate specific system configurations, or the prohibitive costs and risks of replacing systems that are deeply integrated into production processes. When you're dealing with these legacy constraints and production facilities that run around the clock, every decision carries significant weight. There are unique manufacturing considerations that set these environments apart - from the complex technical dependencies of legacy systems to production facilities where maintenance windows are as rare as a quiet factory floor. The stakes are incredibly high, Reid pointed out: "A couple thousand dollars per minute per line and or a couple hundred thousand dollars per hour depending on what line and severity you have running in the manufacturer realm." 

&nbsp;

### Key Manufacturing IT Challenges: 

- Legacy systems requiring precise replication 
- 24/7 production facilities with minimal downtime windows 
- High costs associated with system interruptions 
- Complex global operations requiring standardised approaches 

&nbsp;
 

## Mastering the Deployment Timeline 

Time, as they say, is money - and in manufacturing, this couldn't be more true. Before implementing any new backup and recovery strategy, understanding your environment's unique needs and constraints is crucial. For Husco, this meant finding ways to dramatically reduce system restore times from 4-8 hours to under an hour, a transformation that significantly minimised production impact. 

But perhaps their most notable achievement was establishing a regular maintenance window - no small feat in a 24/7 manufacturing environment. "We have an agreed upon maintenance window on Sundays with the business globally," Reid explained. This kind of stakeholder negotiation proved invaluable, allowing for regular updates, patches, testing, and deployments without disrupting critical operations. 

 &nbsp;

## To Sysprep or Not to Sysprep? 

Creating the perfect system image in a manufacturing environment is rather like trying to clone a particularly temperamental machine - in theory, it should be straightforward, but reality often has other ideas. While the textbook approach might suggest sysprep as the gold standard - "In a perfect Microsoft world, I would love everything to be clean deployment," as Reid put it - manufacturing environments demand more pragmatic solutions. 

For Husco's plant division, the decision came down to their unique software environment and the critical need for rapid deployment. They developed a hybrid approach that perfectly balanced efficiency with reliability. The office environment, with its standardised software and modern systems, follows conventional deployment methods using tools like Autopilot and Intune. But on the plant floor, where speed and reliability are paramount, Macrium's cloning capabilities proved to be exactly what they needed. "For our plant division, we are full Macrium backup clone, get it out there running as fast as we can," Reid shared, highlighting how the right tool in the right place can transform deployment efficiency. 

[![manufacturing-best-practice-webinar](https://strapistoragemacrium.blob.core.windows.net/strapi-uploads/uploads///https%3A/strapistoragemacrium.blob.core.windows.net/strapi-uploads/uploads/uploads/manufacturing_best_practice_webinar_d6268e92db.png)](https://info.macrium.com/webinar-imaging-deployment-best-practice-manufacturing)

 &nbsp;

## Testing: A Thoughtful Approach 

If there's one thing that separates a smooth recovery from a potential headache, it's thorough testing. And when it comes to manufacturing environments, that testing philosophy needs to be both rigorous and pragmatic. 

"Fail first, attempted learning," as Reid put it - a principle that led Husco to develop a sophisticated validation approach that begins in the sandbox but doesn't necessarily end there. 

Their hybrid testing strategy showcases the kind of flexibility needed in modern manufacturing. While thorough sandbox testing forms the foundation, Husco's approach evolves based on practical needs. Their smaller facilities, for instance, sometimes serve as perfect real-world testing grounds. "We're able to implement right into production, but that's with the business's acceptance with the outage window and testing prior." 

&nbsp;

### Best Testing Practices: 

- Start with thorough sandbox testing 
- Use smaller facilities for initial production trials 
- Maintain flexibility based on business needs 
- Always secure stakeholder buy-in for testing approaches 

 &nbsp;

## The Importance of Documentation

In global manufacturing operations, documentation isn't just about writing down steps - it's about creating a universal language that works across cultural and geographical boundaries. "We need to have that documentation up to par, make sense, culturally understandable across the globe," Reid emphasised, "because if we don't have that, there's going to be breakdowns." 

The principle of maintaining a "single source of truth" becomes especially crucial when managing IT across multiple countries. With operations spanning China, India, Germany, and the UK, Husco found that standardised documentation was essential for maintaining consistency. This became particularly important when dealing with international regulations and data management practices. 

Their approach to documentation goes beyond simple how-to guides. By building comprehensive knowledge bases and work instructions, they ensure that every team member understands not just the what, but the why and how of their processes. "We really, truly need those first and foremost before moving forward with any backup. We need to know the process, how it's made, how it works, how it functions and how to troubleshoot." 

 &nbsp;

## The Road Ahead 

The insights shared in this webinar highlight a crucial truth about operational technology in manufacturing: success lies not in following textbook solutions, but in finding the right balance between best practices and practical realities. Whether you're tackling deployment strategies, testing methodologies, or documentation standards, the key is to remain flexible while maintaining rigorous standards in these complex manufacturing environments. 

&nbsp;

**Looking for more OT insights? Catch up on the full webinar [here](https://info.macrium.com/webinar-imaging-deployment-best-practice-manufacturing). To learn more about how Macrium can help streamline your manufacturing backup and recovery, [speak to our team today.](https://www.macrium.com/sitebackup)**

OEM-backup-software-blog-macrium

Discover how Husco transformed their manufacturing IT operations, reducing system restore times from 8 hours to under 1 hour, in our webinar recap. Learn practical insights on legacy systems management, deployment strategies, and global documentation best practices

Manufacturing Deployment Best Practices: Insights from Husco

With manufacturing environments facing ever-increasing pressure to minimise downtime and maximise efficiency, getting imaging and deployment right has never been more crucial. Last June, our webinar "Imaging and Deployment Best Practice in Manufacturing" brought together our Global VP of Sales, Ari Novikoff, and Reid Schneider, Hardware and Applications Delivery Manager at Husco, for a deep dive into real-world OT backup and recovery. The conversation was packed with such practical insights that we thought it deserved another moment in the spotlight. 

Webinar Recap: Imaging and Deployment Best Practice in Manufacturing

Your #1 resource for data backup, recovery, imaging and deployment insights and tips to help you develop your organisation's disaster recovery plan. | 2025

Cart

Macrium Software

Latest Blog Post

Latest Video

Need Help?