Support

The purchase price includes the perpetual license plus one year FREE Standard Support and Maintenance. Support and Maintenance can be renewed annually after year 1.

Terms and conditions

The business Support and Maintenance subscriptions are for 12 months and must be renewed on or before the expiry date to retain access to support and maintenance. Home Essentials is for 12 months only and cannot be renewed, unless a new license is purchased. The response times are best efforts and not time to resolution. We normally expect to resolve your problem at first response however that is sometimes not achievable.

Extra Support

Don't forget, there are plenty of online resources available in our knowledge base and you can connect with other customers in our forums.

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Support Options

  • Home Essentials
    Macrium Reflect 7 Home Edition includes 12 months free Technical Support. This will ensure that not only do you get a great backup tool for your home PCs, but you know that there is help if you need it. Support Forum access and Minor updates (i.e. v7.0 to v7.x) will be perpetual for the life of Macrium Reflect 7.
  • Support and Maintenance for Business Users
    Enjoy 12 months of support via email and, if needed, remote access to your problem system. As part of this annual subscription you will get Major updates (i.e. v7 to v8) for free. If needed we can remote access into your system to resolve problems wherever you are in the world. You can upgrade to Premium for even greater coverage and quicker response times.
  • Premium Upgrade
    For businesses that need that extra peace of mind Macrium is pleased to make available the option of 24/7 online and telephone support. Your issues will take top priority and we aim to respond to all premium customers within 12 hours.
  • Trial Users
    Macrium is pleased to make email support available for users evaluating our software.
 

Check Premium Support

You can check if you have active premium support by entering your support key here.

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