Our dedicated Support Team are ready to help with any technical issues or problems with Macrium Reflect.
We’ve made it easier to check your support renewal status, in addition to upgrade eligibility.
Features
Instant access to your license keys
Check upgrade eligibility, support status, and renewal options
Choose which licenses to upgrade or renew.
Access your personal Support Key
Enhance Your Experience with our Knowledge Base
Features
Detailed step-by-steps and how-to guides
Access the latest product guides
Legacy product Knowledge Bases
Connect with other Macrium reflect users in our community forums.
Features
Community help and support
Experienced real-life users
Developer feedback
For Business Customers: We aim to respond to support tickets and emails within 12 working hours.
For Home Customers: Our target is to reply to your queries within 24 working hours.
Please note that these response times are based on our best efforts and do not necessarily reflect the time required to fully resolve your issue. While we strive to address and resolve your concerns at our first response, there are occasions where this may not be possible. Rest assured, we are committed to providing effective solutions and support as quickly as we can.
Don't forget, there are plenty of online resources available in our KnowledgeBase and you can connect with other customers in our forums.
Macrium Reflect X Home includes technical support through the Macrium Helpdesk, Macrium Community Forum access, and all major and minor updates for the duration of the subscription. This will ensure that not only do you get a great backup tool for your home PCs, but you know that there is help if you need it.
Support via email and, if needed, remote access to your problem system. If needed we can remote access into your system to resolve problems wherever you are in the world.
We believe that a quick response time is key for businesses and from January 2023 all new business purchases and renewals include the premium SLA.
Macrium is pleased to make email support available for users evaluating our software.