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University of Leicester Case Study


The University of Leicester is one of the top 50 Universities in the United Kingdom. It was founded in 1921, and there are now more than 20,000 students and nearly 4,000 staff members that choose to work and study there. The University has more than 30 different departments and offers a large variety of almost 300 courses across many fields of study.

The University of Leicester has been relying on Macrium Software business backup and imaging technology since 2010. We asked Mark Penny, the University of Leicester IT Department System Specialist, to share their story, and why they have been trusting Macrium Reflect to protect their environment for the last 9 years.

From personal use to one of the most prestigious universities in the UK

Based on a great personal experience with Macrium solutions, Mark made a recommendation to implement Macrium Reflect as a business solution to protect critical data and systems for the University when they were searching for a solution to address a particular series of problems.

How did Macrium help?

Macrium Site Manager helped The University of Leicester to address a need for a single point of administration for their enterprise backup system and ability to quickly deploy a backup solution to multiple endpoints.

The Site Manager dashboard is customizable, enabling you to prioritise the display of relevant metrics and alerts.

From my perspective, what really made a step forward was Site Manager, because it's something which I was particularly keen on given it provides me with bare-metal recovery.

In the event that we lost a data centre, and therefore had no servers left, we will need to be able to get our environment back quickly. Macrium Reflect provides me with that bare-metal restore capability.

Seeing at a glance that our backups are scheduled and working, I know everything's running nicely. The ease at which I can quickly deploy agents and manage our repositories is an additional big plus.

Macrium Site Manager makes it easier to spot failing backups and provides an administrator with the tools to quickly identify problems. Backup definitions are easy to create as well as assigning schedules and retention policies, and managing backup repositories. It includes comprehensive event management, alerts and security logging. The architecture builds on commonly used Microsoft Windows technologies and requires no specialist skills to install and configure.

Ransomware Protection

The UK is experiencing a growing number of ransomware attacks on Universities. In 2018, there were more than 850 attacks across the academic year, aimed at almost 190 universities and colleges. This was up from fewer than 600 attacks on about 140 institutions in 2017.1 Most attacks on UK universities were related to phishing and attempts to gain entry for ransomware and malware.2

I really like Macrium Image Guardian: It's certainly worth installing Macrium Reflect on your storage server to provide protection of your backup images; because they effectively are your get-out-of-jail-free card. It's worth a license just to protect them with MIG because if you get a ransomware or encryption malware attack it provides you with a safety net.


Macrium Reflect and Site Manager provide Leicester University with an extra layer of DR protection in case of a hardware or system failure. The ability to perform bare-metal restores in case of disaster provides the team peace of mind and the ability to recover from the worst disaster. Management is easy with Site Manager, and Macrium Reflect is a very reliable and efficient backup tool.

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