When you purchased v5 Standard, Professional, Server or Server Plus editions of Macrium Reflect, Macrium Support was provided free for one year or until a major release (for example 5.x to 6.x) whichever was the longer. You were guaranteed at least one year of free support. To maintain support after this time you need to upgrade to the latest version of Macrium Reflect.
Version 6 was released on 16th February 2015.
Version 5 licenses are no longer directly supported but the KnowledgeBase and Support forum for version 5 are still accessible for help on using the product and to post questions for the user community.
Macrium Reflect version 7 was released on 27th February 2017
All Macrium Reflect v5 licenses upgraded to version 6 between 26th November 2016 and the release of v7 are eligible for a free upgrade to Macrium Reflect v7.
Now v7 is released there is no upgrade path from v5 to v7.