We are pleased to announce a restructuring of our support offerings for our new products building on the support excellence we have provided for our thousands of customers worldwide. Brand new Premium 24/7 support is available for business customers, and we continue to show commitment to our home buyers with 12 months Home Essentials Support included with the licenses.
Macrium Reflect v6 Home Edition includes 12 months free Technical Support. This will ensure that not only do you get a great backup tool for your home PCs, but you know that there is help if you need it.
Support Forum access and Minor updates (i.e. v6.0 to v6.1) will be perpetual for the life of version 6.
Support and Maintenance for Business Users
Enjoy 12 months of support via email and, if needed, remote access to your problem system. As part of this annual subscription you will get Major updates (i.e. v6 to v7) for free. If needed we can remote access into your system to resolve problems wherever you are in the world. You can upgrade to Premium for even greater coverage and quicker response times.
- For businesses that need that extra peace of mind Macrium is pleased to make available the option of 24/7 online and telephone support.
- Your issues will take top priority and we aim to respond to all premium customers within 12 hours.
Macrium is pleased to make email support available for users evaluating our software.
Terms and conditions:
- The business Support and Maintenance subscriptions are for 12 months and must be renewed on or before the expiry date to retain access to support and maintenance.
- Home Essentials is for 12 months only and cannot be renewed, unless a new license is purchased.
- The response times are best efforts and not time to resolution. We normally expect to resolve your problem at first response however that is sometimes not achievable.