Support Options

The purchase price includes the perpetual license plus one year FREE Standard Support and Maintenance. Support and Maintenance can be renewed annually after year 1.

Please note that support subscriptions can be cancelled at any time after purchase.

  Home Essentials Standard Business
Support and Maintenance
Premium Business
Support and Maintenance
Technical Support via email      
Access to Macrium Support Forum      
Access to Technical Support Knowledge Base    
Free Maintenance Upgrades to new Versions      
Remote Access Support      
Telephone Support      
Case Priority      
Typical Response Time 72 Hours 24 Hours 12 Hours
24 x 7 Coverage      
Dedicated Case manager      
We are pleased to announce a restructuring of our support offerings for our new products building on the support excellence we have provided for our thousands of customers worldwide.  Brand new Premium 24/7 support is available for business customers, and we continue to show commitment to our home buyers with 12 months Home Essentials Support included with the licenses. 

Home Essentials

Macrium Reflect v6 Home Edition includes 12 months free Technical Support. This will ensure that not only do you get a great backup tool for your home PCs, but you know that there is help if you need it.
Support Forum access and Minor updates (i.e. v6.0 to v6.X) will be perpetual for the life of version 6.

Support and Maintenance for Business Users

Enjoy 12 months of support via email and, if needed, remote access to your problem system.  As part of this annual subscription you will get Major updates (i.e. v6 to v7) for free. If needed we can remote access into your system to resolve problems wherever you are in the world. You can upgrade to Premium for even greater coverage and quicker response times.

Premium Upgrade
  • For businesses that need that extra peace of mind Macrium is pleased to make available the option of 24/7 online and telephone support.
  • Your issues will take top priority and we aim to respond to all premium customers within 12 hours.
Trial Users

Macrium is pleased to make email support available for users evaluating our software.

Terms and conditions:

  • The business Support and Maintenance subscriptions are for 12 months and must be renewed on or before the expiry date to retain access to support and maintenance.
  • Home Essentials is for 12 months only and cannot be renewed, unless a new license is purchased.
  • The response times are best efforts and not time to resolution. We normally expect to resolve your problem at first response however that is sometimes not achievable.

Macrium Forum

Use our support forum to gain access to thousands of pages of user generated support content, or to ask a question to the Dev Team and the community.

This is a public forum therfore we ask you to be respectful and courteous to other members and Macrium support staff.



Use the knowledgebase to access to how-to guides and trouble-shooting articles.


Submit a Support Ticket

Please use the form below to contact us with your support or sales query.

Please note: We do not provide support to users of Macrium Reflect Free Edition

Telephone Support

If you have an active Premium Support subscription you are entitled to our 24/7 telephone support.
Please enter your Support Key OR Technician's License Key below to check for elegibility.



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